Customer Service

Need help with an order, a return, or picking a scent? Here's how to reach us:

Email: [email protected] — we aim to reply within 1 business day.

Before writing in, these pages might already have what you need:
- Order status and tracking: My Purchase (under your account menu)
- Returns and refunds: covered in our Terms & Conditions
- Common questions: see our FAQ page

For order-specific issues, please include your order number (format ORD-YYMMDD-XXXXXX) so we can look it up immediately.